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Date: 31st Mar 2018

Upcoming Recruitment Drive: Etech – Gandhinagar, Gujrat

About Etech

Etech is a leading provider of customer engagement solutions and services utilizing inbound and outbound voice as well as web chat. For over a decade, we have been helping companies cost effectively acquire new customers and maximize profits by servicing and growing existing customers. We are a Tier One preferred provider for Fortune 500 companies and employ roughly 3,000 team members operating in 8 Global Centers (5 in the US, 2 in India, and 1 in Jamaica)

With over 20 years of industry leadership and with 3200+ employees working globally, Etech serves some of the world's largest brands, delivering highly effective, usable, and scalable solutions.

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Department: Operations

Reports To: Sales Coach

Summary: Online Chat Representative Agents solicit orders for products or services over the internet by performing the following duties.

Essential Responsibilities:

  • Take and engage chats to prospective customers in designated market area to qualify leads and explain type of service or product offered.
  • Respond to multiple inbound chats; gather and verify required information as appropriate. Communicate with current and prospective customers using Internet and different software to give information and answer questions regarding current promotions and new or upgraded products.
  • Quote prices and encourages customers to buy.
  • Secures and places orders with others for filling and arranges delivery date.
  • Enter names, addresses, purchases, and reactions of prospects solicited into computer database system.
  • Follow up with customers to assure satisfaction, respond to queries, solicit further sales, and solve or refer problems. Prepare report on sales activities - Sales Tracker.
  • Be open and responsive to consistent coaching, take an active role in performance planning and goal setting.
  • Be flexible in an environment by championing and embracing change.

We expect you to:

  • Be Flexible in working hours which is a must.
  • Comfort with and knowledge of how to use Microsoft Office, email etc.
  • Excellent oral and written communication skills;
  • An unerring attention to detail;
  • The ability to multi-task answering numerous chats and navigating smoothly between chat and email
  • A professional demeanor with the ability to take ownership of every chat and email and find a solution for every customer.
  • The ability to think on your feet in a fast-paced environment where messages over chat and email come fast and furious;
  • Experience working as part of a collaborative team - we work together to make sure shoppers have an exceptional customer experience every time they place an order.

Job Description

Eligible courses/streams - BBA/BCA/B.Pharm./B.Tech. (ME/CE/EN/EE/EI) with 18 year’s age

Designation - Online Chat Representative

Job Location – Gandhinagar, Gujarat.

Skills – Excellent communication skills in English, Flexible to work in evening & night shifts

Joining: Immediately

Interview process:

1. Essay writing approx. 150-200 words (papers will be bought by us)

2. Evaluation of Essays & announcements for selected candidates

3. Final interview

4. If candidate cleared final interview – 2 minutes Typing Test – expected speed is 25-28 WPM

5. Discussion of Offer / Explanation of Salary break up / Date of Joining

Etech Employee Benefits:

  • Job location for the profile will be Gandhinagar, Gujarat
  • Free pick & drop will be provided by Company for any shift from Gandhinagar / Ahmedabad / Kalol
  • All out-stationed candidates will be given one month free accommodation.
  • Best Pay in Industry
  • Awesome work culture
  • Growth prospects
  • +++ Lucrative incentives & Lot more !!